Head SME/Business Banking

Job Title

Head SME/Business Banking

Unit

SME/ Business Banking Unit

Reports to

Head, Retail Banking

Division

Retail Banking

The Job Purpose

To formulate and execute the Business Banking agenda by delivering exceptional revenue growth in both Liabilities and Assets to increase market Share and maximize profits. Responsible for the management of the SME portfolio and coordination of all the relevant products, services and resources to achieve the agreed targets and profitability of the sector.

Key Responsibilities

The responsibilities for this role include:

Business Performance and Revenue Generation

• Provide leadership in the overall growth and profitability of SME/Business Banking
• Drive profitable revenue and volume growth with a focus on new acquisition, deepening of existing customer relationships, and cross-selling sell thereby improving market and customer share of wallet with the Bank.
• Collaborate and coordinate with the development and implementation of sales initiatives with the Head of Branch Business, Asset Finance, Treasury, Corporate & the Sales Team to maximize cross-selling opportunities.
• Review & closely monitor sales pipelines for direct reports to ensure achievement of overall targets.
•  Responsible for market-leading value proposition, branding, and communication.
• Initiate and collaborate with channels product and functional teams to identify and develop product solutions and bundles to meet the needs of SME/Business banking customers.

Internal Business Process

• Ensure effective department structures and systems (policies, processes, procedures, and tools) for optimal efficiency, resource utilization, and cost containment.
• Manage standard frontline sales and service team management structure.
• Lead in the implementation of a systematic relationship management approach to enhance capability and consistency in the sales management discipline.
• Liaison with credit to ensure that credit criteria are robust and balanced for Business growth.
• Drive the implementation of the uniform frontline empowerment matrix and supporting tools.

Customer Service and Portfolio Management

• Maximize customer value through segmentation insights and disciplined portfolio management.
• Drive cross-selling and up-streaming by tailoring solutions to deepen client relationships.
• Collaborate with product value streams to develop product bundles, pricing, and promotions to improve cross-product holding ratio and portfolio growth.
• Define and manage customer retention strategies, including reactive retention and proactive retention programmes.
• Leverage on customer research and competitor benchmarking on customer service and customer loyalty.
• advocacy metrics, including NPS scores, and drive initiatives to improve them.
• Collaborate with various product, credit, operations, and functional teams to improve customer service delivery through turnaround times, service level agreements, and process improvements.
• Drive the implementation of segment service initiatives and standards for the segment.
• Network and maintain contact with external sources to benchmark innovative developments.
• Ensure customer value proposition is implemented in compliance with external and internal regulations & policies i.e. operational, credit, reputational, and people risk.
• Risk Assessment and Recommendations for existing and prospective customers under the Bank Retail Banking Value Propositions.

Leadership and People Development

• Provide Leadership that translates into a conducive work environment, effective performance, competency management, and employee satisfaction within the team.
• Drive and embed a strong performance culture through an inspiring and rigorous performance management discipline.
• Develop and build talents within the department through optimal resourcing, capacity planning, succession planning, and engagements.
• Responsible for RM capacity and productivity Management.
• Implementation of RMs competency profiles, recruitment, training, and development curriculum, including certification, empowerment rules, retention strategies, rewards & recognition programmes, and career paths.
• Training and development curriculum includes certification, empowerment rules, retention strategies, rewards & recognition programmes, and career paths.

 Competence

• Knowledge of Banking and Business Operations
• Selling Skills
• Presentation Skills
• Leadership Skills
• Setting Business Direction
• Inspiring Business Performance
• Achieving Business Performance
• Thorough understanding of bank operations
• Build pride and passion
• Growing talent and capability
• Managing & developing yourself
• Delighting customers
• Protect and enhance the Bank’s reputation

 Academic Job Requirements

This job will require you to have:

• A bachelor’s degree in a business-related field
• A master’s degree will be an added advantage.
• 8 years’ working experience in a banking environment with 3 years’ experience in heading the SME/Business banking segment

Please send your current CV to vkatungye@steadmanglobal.com before the end of day 18^th April, 2025.